Master Agent Featured Article
Comcast's Paperwork Creator Touted as Making the Lives of Master Agents Easier
February 11, 2013
Master agents are responsible for many things these days including managing partners or subagents, who sell a specific carrier’s products, powering back-office support, and offering experienced consultation and product training. In order to ramp up the profits seen from selling to the lower end of the market while making the process overall much less complex, the Comcast (News - Alert) Automated Paperwork Creator made its way to market.
Serving a way to never again have to complete the same information repeatedly, Comcast automated tools that were developed in conjunction with master agent Telarus (News - Alert), can help to save time while providing the key paperwork needed in an organized manner. This information can then be read immediately after submission by agents to Comcast, ensuring that the order gets read right way, the right service gets installed at the intended location and ultimately, agents receive their commission much faster than ever before.
Breaking down the process in steps, you must first visit the agent.telarus.com website that requires sellers to enter their username and password. You need to generate a quote to get started. To do this, just click on the GeoQuote link on the left hand tab or by clicking the “Create New Customer Record.” Once the customer record has been created, select the particular customer, run the specific type of quote you are looking for which in this case would be cable, and then continue. Bam—your quote is now completed—and you can kickoff the paperwork generating process.
Officially launched back in 2003 by Telarus, GeoQuote can rapidly and accurately quote transaction products offered to business by carriers, including products like data T1, PRI, Ethernet over copper, cable Internet/voice/TV and more. In fact, back in October of last year, it reached the 1,000,000th real-time quotes milestone.
With the cable quote as our example, scroll down until you find the class of service you are in search of. This ranges from 50M all the way to bundled options. Next, select “Configure”, tell the platform what your customer wants to purchase and let the platform do the rest of the work for you.
According to company officials in a recent video, “It all works similar to TurboTax. Look at the screen and if everything looks good then just click on the “Next” button. You will also have to enter your service information but luckily this has been automatically populated which helps to increase efficiency. “
After filling in all empty fields, your last step is to select the “Generate Content” icon and you are all done. The completed contract will then be e-mailed to you in addition to being added to the customer record. You can go back and view the paperwork at any time just by clicking on the intended PDF from the drop down menu.
So what are customers thoughts on this next-generation infrastructure? Jack Kruz, president, High-Speed Solutions added, “You guys have come up with some really slick technology in the past, but this takes the cake. Comcast generates $40B a year in revenue and they themselves couldn't put this together for us. Kudos on a job well done!"
Edited by Amanda Ciccatelli
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