Master Agent Featured Article
Master Agent Telarus Unveils New Partner and Supplier Management System
November 13, 2012
Telarus (News - Alert), a master agent deeply rooted in the telecommunications industry, has just launched a new internal partner and supplier management system. Sabiona, the new partner and supplier management system from the master agent, helps employees run reports on partner activity. Additionally, the software allows them to set tasks for each other, store important documents such as agent contracts, as well as audit and process commission payments.
In addition to these features, the intuitive system responds to service quote requests and helps Telarus manage supplier and partner relationships on a much more personal level.
Sabiona combines a fully-functional CRM task management system, manual quote processing system, trouble ticketing system, sales reporting system, provisioning management system, funnel tracking system, internal e-mail communication system, and financial processing system.
Adam Edwards, president of Telarus, said in a statement, “With a large number of our employees out in the field, their ability to gather intelligence and feed it back to our main support group in Salt Lake City, including setting tasks, is critical to our operation. Sabiona has really given us a leg up on our competition; dramatically helping us improve our partner satisfaction scores in a short period of time.”
According to Lori O'Rourke, commissions manager for Telarus, probably the most elaborate and important module in Sabiona is the commission processing module.
"We process millions of dollars of commissions each month and with Sabiona I can clearly see where carrier reporting is off: where commissions are underpaid or not paid at all,” O'Rourke added. “Having this automation allows me and my staff to focus on fixing the problems and to ensure our valuable partners receive a full and accurate accounting of their commissions each month."
Moreover, Paula McKinnon, director of Supplier Management for the agency, found Sabiona extremely useful as it provides the team with real-time access to key data including the number of quotes the support operations center (SOC) has provided, new opportunities that have come to them, new partners who have recently joined Telarus and multiple sales reports.
Sabiona is equally useful to the sales team as it allows team members to easily coordinate their efforts, as well as gives them insight on a partner who recently had a good or bad experience and crucial information on outstanding issues which they are trying to resolve.
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Edited by Jamie Epstein
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