By Rajani Baburajan, TMCnet Contributor

Telecom master agent Telarus (News - Alert) has just launched a new partner support team to provide pre-sale and post-sale support for complex and enterprise sales above $10,000/month. Dubbed as RedCarpet, the new partner support team provides dedicated services for clients including CenturyLink, AT&T and Verizon (News - Alert).

The RedCarpet team is led by Doug Miller, director of Complex Sales for Telarus. Miller has over three years of experience in provisioning large sales for Telarus. The group of employees will enable the Telarus partner community to receive regular updates on their large orders as well as meets with respective carriers regularly to ensure each aspect of the setup is going smoothly.

In case any delay or error shows up, the master agent’s RedCarpet team automatically escalates the issue to the carrier and in most cases has direct access to the individuals working on the account setup. 

"Enterprise sales opportunities bring with them a whole new set of challenges for our partners," said Robert Butler, VP of Sales - West for Telarus, in a statement. "Our seasoned RedCarpet staff has decades of experience that they leverage to help our partners find the best-fit suppliers for each individual situation.”

“On the back-end, the project team manages enterprise orders to ensure that the contracted services are delivered accurately and on-time,” Butler added. “Since our partners can't earn revenue until the service is turned up and billing, having a team of professionals making sure their orders provision quickly is key to increased partner profitability." 

The master agent partners who use the RedCarpet service do not need to sacrifice a commission reduction when compensation is received. Currently in beta for the rest of 2012, the RedCarpet service is currently available to all Telarus partners.

Telarus holds contracts with the world's biggest commercial telecommunication carriers, making it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice and data WAN solutions. A highlight of the master agent service is its patented GeoQuote platform that combines real-time carrier pricing with advanced research features and branded proposals.

Edited by Jamie Epstein